Free quick checks / 3 min
Is a voice agent a good fit for your calls?
Is a voice agent a good fit for your calls? Volume, languages, integrations and compliance.
01 / The check
Answer honestly, there are no wrong answers
02 / How it works
Three steps to your report
Answer
8 to 10 short questions, about three minutes, in your browser.
Leave your details
Name, work e-mail and company, so we know where to send the report.
Get the report
Your score on screen and the full report by e-mail and as a PDF, with a 30-day plan.
About this check
Eight questions on how many calls you handle, which languages callers use, which systems the agent must reach and which privacy rules apply. The score shows fit, not a promised saving.
What happens with your answers and details
Each check takes about three minutes and runs in your browser. Your answers stay there until the last step, where we ask for your name, work e-mail and company, show your result and e-mail you the full report.
How the score works
Your score comes only from your own answers and the rules below. It is not a benchmark against other companies, and we have no data on how others score.
- Every question adds points to one dimension. Single choice earns the listed points (0 to 4). Each ticked option of a multiple-choice question earns 1 point. A scale answer earns its number minus 1.
- A dimension score is the points you earned divided by the points available in that dimension, as a percentage.
- The overall score is all points earned divided by all points available. Every dimension has the same number of questions, so each counts equally.
- Levels follow the overall score: Starting 0 to 29, Developing 30 to 54, Established 55 to 79, Leading 80 to 100.
- Recommendations come from the rules listed per check. The weakest dimensions rank first, and the top three are shown.
Points per question
Each answer shows the points it earns on the dimension of the question.
01 / Volume and repetition How many inbound calls do you handle per month? Up to 4 points
- Under 200 0 pts
- 200 to 1,000 1 pt
- 1,000 to 5,000 3 pts
- More than 5,000 4 pts
02 / Volume and repetition How repetitive are the calls? Up to 4 points
Scale 1 to 5 earns the answer minus 1 (0 to 4 points).
03 / Languages and speech Which languages do callers use? Up to 4 points
- Dutch and English only 4 pts
- Those plus German or French 3 pts
- Those plus other European languages we would need to test 1 pt
- Rare languages or strong dialects 0 pts
04 / Languages and speech How clear is the speech on your calls? Up to 4 points
Scale 1 to 5 earns the answer minus 1 (0 to 4 points).
05 / Integrations Which system must the agent read or write? Up to 4 points
- A system without an API, reachable only through screens 0 pts
- Several systems, only some with an API 2 pts
- One system with an API, such as a CRM, ticketing or planning tool 4 pts
- None, it answers from a knowledge base 3 pts
06 / Integrations Which of these do you have ready? Up to 4 points
- A phone number or SIP trunk you control 1 pt
- A calendar or booking API 1 pt
- A knowledge base with current answers 1 pt
- A team that can take over a live call 1 pt
- None of these 0 pts
07 / Privacy and compliance Do callers share personal or sensitive data? Up to 4 points
- Yes, sensitive data such as health or finance, and no rules for recordings 0 pts
- Yes, personal data, and the recording rules are unclear 1 pt
- Yes, personal data, and recording and retention rules are written 3 pts
- Little personal data, and the rules are written 4 pts
08 / Privacy and compliance Which of these are settled? Up to 4 points
- A recording notice at the start of the call 1 pt
- A retention period for audio and transcripts 1 pt
- Where audio and transcripts may be processed 1 pt
- A rule that every caller can reach a person 1 pt
- None of these 0 pts
Recommendation rules
- Volume and repetition scores below 50 recommend: Check the business case before you build
- Languages and speech scores below 50 recommend: Test your languages on real recordings
- Integrations scores below 50 recommend: Open the system the agent has to reach
- Privacy and compliance scores below 50 recommend: Settle privacy and the processing location first
- You answered 1: "Under 200" recommend: Check the business case before you build
- Overall score is 70 or higher recommend: Pilot one call flow and measure it
Levels
- Not yet (0 to 29): Not yet a clear case. Low volume, many one-off calls or open privacy questions mean the effort may not pay off. A quick scan can test the case first.
- Possible (30 to 54): A voice agent is possible for part of your calls. Close the weakest dimension first and start with one call flow.
- Good fit (55 to 79): A good fit. Start with the most repetitive call type, with a handover to a person for everything else.
- Strong fit (80 to 100): A strong fit on paper. Pilot one call flow, measure what happens and decide on evidence.
03 / FAQ
Straight answers about the checks
How is my score calculated?
Every answer earns published points on one dimension. Your dimension scores and the overall score are percentages of the points available. Each check lists every question, every point value and every recommendation rule under 'How the score works'.
Is this a benchmark against other companies?
No. It is a self-assessment against a fixed set of good practices. We do not compare you with other organisations and we have no statistics on how others score.
What happens with my answers?
Your answers stay in your browser until the last step. When you ask for your result, they are sent to us together with your name, work e-mail and company. We recompute your score from them, e-mail you the report and read your answers ourselves, so we can follow up about your result. We keep your details for 12 months. The result link contains your answers only, no personal data.
Why do you ask for my details before the result?
The report is e-mailed to you and a person at NexOps reads your answers, so we need to know who it is for. You only share what is needed: name, work e-mail and company are required, role and phone are optional. The newsletter is a separate box and is off unless you tick it.
What is in the report?
Your score and level, every dimension with what we saw in your answers and why it matters, your top three fixes with steps, a 30-day plan, articles that match your weak spots and the engagement we would start with. It comes as an e-mail and as a PDF. There are no prices in it.
Can I have my details deleted?
Yes, at any time. Reply to the report e-mail or write to info@nexops.nl and we delete your details and your answers.
What does a low score mean?
That the practice is not in place yet, not that your organisation is doing badly. Many good teams start low and move quickly once the first gap is closed. The recommendations show where to start.
Next step
Tell us what you want to build
Bring one process, one platform or one idea. We reply within two working days and say plainly whether we are the right team for it.
Currently accepting projects for Q4 2026