Last updated: 12 November 2026
Who is responsible
NexOps (KvK 92582443, the Netherlands) is the controller for the personal data described here. You can reach us at info@nexops.nl.
This statement covers the website nexops.nl. The NexOps Academy has its own privacy page for accounts and progress tracking.
What we collect and where it comes from
We collect only what you give us or what is needed to deliver the site. The table lists every place where this happens.
| Where | What we receive | What happens next |
|---|---|---|
| Contact, project brief, quick-check, network and sample-document forms | The details you enter: name, e-mail address, company, your message and the choices you make. Forms that need consent have a consent box. | The form is sent to our mailbox by e-mail and you receive a confirmation e-mail. |
| Newsletter sign-up | Your e-mail address. | Brevo sends a confirmation e-mail. You are on the list only after you confirm (double opt-in). |
| Ask NexOps assistant | The messages you type. If you choose to send a project brief, the brief and your consent. | Your messages are processed by an AI language model service that we use as a processor to generate the answer. We do not keep the conversation on our server. It stays in your browser until you close the tab or clear it. A brief you choose to send is e-mailed to us and stored in our client records so we can follow up on your request. |
| Booking a call | The details you enter when you book (name, e-mail address, topic). | The booking is handled by Cal.com. We receive the booking and the details you entered. |
| Live demos | Voice demo: your microphone audio during the call. Chat demo: the messages you type. | The voice demo runs on the ElevenLabs platform. We do not record the call and keep no transcript. The chat demo sends your messages to the hosted demo model to produce an answer and we do not store the chat. |
| Academy accounts | Name, e-mail address and progress, only if you create an account. | Clerk runs sign-in on our behalf. See the academy privacy page for the details. |
| Visiting the site | Technical data that every web server handles: IP address, requested page, browser and time. Anonymous page statistics through Vercel Analytics. Anonymous counts of page events: which button was used on which page, without personal data and without cookies. | Vercel hosts the site. We use the statistics and event counts to see which pages and buttons are useful and to improve the site. Rate limits on forms and the assistant use your IP address for a short time to stop abuse. |
Why we use it and on what legal basis
The GDPR requires a legal basis for each purpose. These are ours.
| Purpose | Legal basis |
|---|---|
| Answer your enquiry, send a quote or a result you asked for, and take steps you ask for before a contract | Article 6(1)(b) GDPR for steps you request before a contract, otherwise Article 6(1)(f), our legitimate interest in answering the people who contact us |
| Send the newsletter | Article 6(1)(a), your consent, given by the double opt-in and withdrawn with one click in any issue |
| Answer your questions in the Ask NexOps assistant | Article 6(1)(f), our legitimate interest in answering visitors. Sending a project brief needs your consent (Article 6(1)(a)) |
| Academy accounts and progress | Article 6(1)(b) to provide the account you asked for, and Article 6(1)(a) for the optional contact preference |
| Run, secure and protect the site, including rate limits against abuse | Article 6(1)(f), our legitimate interest in a working and safe site |
| Understand which pages are useful (anonymous statistics) | Article 6(1)(f), our legitimate interest in improving the site |
Who processes your data
We use a small number of service providers as processors under data processing agreements. They process your data only on our instructions. For the website they are:
- Vercel, for hosting the site and anonymous page statistics.
- Brevo, for the newsletter and its double opt-in e-mail.
- Cal.com, for booking a call.
- Clerk, for academy sign-in (academy only).
- ElevenLabs, for the voice demo (only if you start it and give consent).
- An AI language model service, for the Ask NexOps assistant and the chat demo.
- An e-mail service provider, for delivering the forms and confirmation e-mails.
Transfers outside the EEA
Some of these providers process data outside the European Economic Area, for example Clerk in the United States for academy accounts. Where that happens we rely on a valid transfer mechanism under Chapter V GDPR, such as an adequacy decision or the EU Standard Contractual Clauses.
We do not sell personal data and we do not use it to build advertising profiles.
How long we keep it
We keep personal data only as long as we need it for the purpose it was collected for.
- Enquiries and form submissions: as long as needed to answer you and to follow up on the request, and for as long as a business relationship or legal duty requires.
- Newsletter: until you unsubscribe.
- Ask NexOps conversations: not stored on our server. Your browser keeps the conversation for the length of the tab session.
- Academy accounts: until you delete your progress or your account. Academy team requests: 12 months.
- Rate-limit counters: kept briefly in server memory or a counter with an expiry, then they disappear.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict or object to its use, to receive it in a portable format and to withdraw consent at any time. Withdrawing consent does not affect the use before you withdrew it.
Write to info@nexops.nl to use a right. We answer within one month. We may ask you to confirm who you are first.
Complaints
If you think we handle your data wrongly, please tell us first so that we can put it right. You also have the right to complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
How we protect it
We apply the same principles to our own site that we apply for clients: least privilege, encrypted connections and secrets kept out of code. The security page describes how NexOps works.
Changes and contact
We update this statement when our processing changes. The date at the top shows the latest version. Questions about privacy: info@nexops.nl.
Questions about this page: info@nexops.nl